Selecting a Primary Care Provider (PCP)

Choosing the right primary care provider (PCP) is one of the most important decisions you can make for your health and well-being. That’s why Prospect Medical's extensive physician network gives you more choices for the care you need. You can choose the provider who best meets your and your family’s needs by convenient location, specialty or language.

A PCP can be a general or family practice doctor who cares for your entire family, or a pediatrician or internal medicine physician. Many of our providers also have special training and skills, such as speaking multiple languages.

The PCP you select works with you and Prospect Medical to help coordinate your healthcare needs. We provide all your PCP’s support services, such as specialist referrals, lab tests, outpatient services and member customer service.

That means your Prospect Medical doctor has the freedom to do what he does best—take care of you!

Prospect Medical Makes it Easy

Here’s how to choose the PCP that best suits your needs:

• You can visit our physician directory, then search for your provider by name, location or specialty
• We can also help you in choosing a PCP and scheduling your first appointment by calling (800) 708-3230

If you need authorization for a referral or request, your PCP will send it to Prospect Medical's Utilization Management staff for approval. Here’s how it works:

• Most referrals or requests are received back within five business days and many can be approved the same day
• If you have a question about a referral or the status of an authorization request, you can contact your PCP’s office or call us at (800) 708-3230

Some of our Primary Care providers participated in video introductions for you to learn more about them and their practice. Visit our YouTube channel to learn more about the doctors https://www.youtube.com/channel/UCbxRBYc_3y87qpGgPchv6Cg

Contact Us

If at any time you want to change PCPs or would like guidance selecting a new PCP, contact your health plan or our call us at (800) 708-3230, 8 a.m. to 5 p.m., Monday through Friday.